Empowering our team to work in a new way
At the core of Cognitive Law are the relationships that foster outstanding levels of service. When engaging a Cognitive solicitor, a client chooses to work with an individual not a corporate firm. Our solicitors all offer a 1:1 service to their clients. This personal contact paves the way for open discussion, and a natural transparency in fees and the progress of a case.
As our solicitors are afforded the freedom to develop their own practice specialisms, clients can be assured of receiving finely tuned expert advice. Our solicitors deliver what they promise and strive to exceed expectations in every case. Feedback is actively sought and built back into the service offering. In this way we can ensure that our clients’ interests are at the forefront of our decision making.
Our solicitors take time to get to know their clients, their businesses and the world in which they operate. Every company differs from another, and so we will be guided by our clients as to what fee structure works for their business. Whether it’s a tailored fee structure with set fee limits, an on-going retainer or fixed costs, you can be sure you know where you stand at every stage of the case. For those clients opting to work with a retainer we provide mid-month reviews giving a client accurate knowledge of what capacity remains within that agreement. Our solicitors are always available to talk through aspects of a case “off the clock” and firmly believe there is no question not worth asking.
As the firm continues to grow organically it will not lose sight that its primary focus is on providing legal advice in such a way that adds sustainable value to our clients. With offices in Brighton and Liverpool, our Consultants offer legal advice to businesses and individuals from the South East to the North West, and anywhere in between.
At Cognitive Law we are creating our own traditions.
Join us and be Cognitive
Cognitive Law Mission Statement
We are committed to providing high quality, personalised legal services, and exemplary client care across a range of legal sector
We will empower everyone to achieve their greatest individual potential
We aim to be an innovator in how clients interact with law firms
We enable true flexibility in our employees’, and consultants’, working lives
We foster a collegiate and mutually supportive working environment
We strive to be the first choice for solicitors and clients
Our Client Promise
We will communicate with dignity and respect
We will avoid jargon and use plain English when discussing your case and/or explaining any legal terms
We will always give you a timeframe for your work and keep you periodically informed throughout the case or in the event of any changes
We will raise invoices on a regular monthly basis
We will answer the telephone quickly, politely and efficiently
We will respond to an email within a maximum of 48hours (Monday to Friday)
We will work virtually, come to your office or you can come to ours, whatever is most convenient for you